Srl cricket FAQ — All Your Questions Answered in One Place

No. Under srl cricket's rules, each person may hold only one account. Creating multiple accounts using the same name, mobile number, or device is strictly prohibited.

Any rule violations will result in all associated accounts being closed, and deposited funds may be forfeited.

No. srl cricket is strictly for users aged 18 and above. Date of birth is verified during registration, and proof of identity may be requested if there is any doubt.

Any account found to belong to an underage user will be suspended immediately.

Yes, an initial verification is done by sending an OTP to your mobile number. This is sufficient for regular gameplay. However, for large withdrawals, you may be required to verify your identity with a NID or passport.

You can update your email address, phone number, and password on your own. To change your name or date of birth, please contact support and verify your identity.

Registering with a friend's referral code gives the new member an extra bonus, and the person who referred them also receives a reward. The referral bonus is credited to the account after the first deposit.

Yes. Contact our support team to temporarily deactivate or permanently close your account. Self-exclusion is also available as part of our responsible gaming options.

Yes, you can easily register through the srl cricket mobile app. Signing up via the app also makes you eligible for an app download bonus. Visit the app download page.

Repeated incorrect password attempts will temporarily lock your account for security reasons. It typically unlocks automatically after 30 minutes. You can also use OTP login or contact our support team for assistance.

Only one active session is allowed at a time. Logging in on a new device will automatically end the previous session. This is to keep your account secure.

Go to the "Security" section in your Account Settings to enable two-factor authentication. You will receive an OTP on your mobile each time you log in. Keeping this feature on significantly improves your account security.

No. srl cricket staff will never ask for your password or OTP via phone, message, or email. If anyone does, it is 100% a scam — please report it to our support team immediately.

The first time you log in to the app with your password, you will be prompted to enable biometric login. Once enabled, you can sign in instantly using your fingerprint or face unlock.

The minimum deposit varies by payment method. For mobile banking, deposits generally start from 100 BDT. You can check the exact minimums at the time of deposit.

Mobile banking withdrawals are generally processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. During peak hours, processing times may be slightly longer.

Srl cricket generally does not charge any withdrawal fees. However, your payment provider may apply their own charges. Please review the terms of your chosen withdrawal method before proceeding.

If your deposit has not appeared in your account within 30 minutes, please contact support with a screenshot of the payment and your transaction ID. We will resolve the issue promptly.

Daily withdrawal limits vary by payment method and account type. VIP members generally enjoy higher limits. Contact our support team for more details.

Withdrawals can only be made to a payment account registered in your own name. Payments to third-party accounts are strictly prohibited.

Wagering means you must play through a specified amount before you can withdraw a bonus. Each bonus has its own wagering requirement — typically 20 to 30 times the bonus amount. Please check the offer details for specifics.

Logging in every day earns you a small bonus or free spin. The more consecutive days you log in, the bigger the reward gets. Missing a day resets the streak.

No, bonuses cannot be withdrawn directly. You must first complete the required wagering. Once the wagering is done, any winnings from the bonus are moved to your main balance and can then be withdrawn.

You can find your referral link or code in your dashboard. Share it with a friend. Once they register and make their first deposit, a referral bonus will be credited to your account.

Yes. All games on srl cricket are sourced from internationally certified providers and powered by a Random Number Generator (RNG), meaning every result is completely fair and random.

In most games, a disconnection freezes the game at the current point. Once you reconnect, you can continue from where you left off. However, if the connection is lost for an extended period, the session may time out.

Some live tables feature Bangla-speaking dealers. However, most Live Casino games are conducted in English or other languages. Use the filters in the game lobby to find tables with a Bangla-speaking dealer.

After logging in, you can view active tournaments in the game lobby or the Promotions section. Joining a tournament typically requires a specific buy-in or playing a designated game.

Start by refreshing the page. If the issue persists, clear your browser cache. For app issues, close the app and relaunch it. If nothing works, take a screenshot and send it to our support team.

Self-exclusion means voluntarily suspending your account for a set period. You can choose 6 months, 1 year, or permanently. During this time, no promotional messages will be sent to you. To learn more, Responsible Gaming Page View.

Please contact our support team. Restrictions can be placed on an account at the request of a third party. We will handle your case confidentially and without judgment.

Yes. srl cricket uses top-grade SSL encryption. Your personal information is never shared with any third party. To learn more, Privacy Policy Read.